Privacy Policy

Effective date: October 20, 2026

At Stride Physio & Performance, protecting your privacy is part of providing good care. This policy explains what personal information we collect, how we use and protect it, and the choices and rights you have.

We follow Saskatchewan's Health Information Protection Act (HIPA) for personal health information, the federal Personal Information Protection and Electronic Documents Act (PIPEDA) for other personal information, and the professional standards of the Saskatchewan College of Physical Therapists and other regulatory bodies that govern our clinicians.

1. Who We Are

Stride Physio & Performance is a physiotherapy and massage therapy clinic located at 220 1st Ave NW, Swift Current, SK S9H 0M9. The clinic is operated by Stride Physio and Performance Inc. and Stride Physical Therapy Prof. Corp. In this policy, "we," "us" and "our" mean Stride Physio & Performance and our clinicians and staff.

2. Our Privacy Officer

Our Privacy Officer is responsible for how we handle personal information. If you have questions, requests or concerns, please contact:

Privacy Officer
Stride Physio & Performance
220 1st Ave NW, Swift Current, SK S9H 0M9
306-778-7770
info@hityourstride.ca

3. Information We Collect

When you receive care, we may collect:

• contact information, such as your name, address, phone number, email address and date of birth
• health information, such as your health history, symptoms, assessment findings, treatment notes, test results and progress
• information from other health providers, with your consent or as permitted by law
• insurance, workplace injury or auto injury claim information needed for billing
• payment information
• emergency contact information

When you use our website, we may collect:

• information you choose to send us, such as through a contact form, booking request or newsletter sign-up
• technical information, such as your device type, browser, pages visited and approximate location, collected through cookies and similar tools (see section 8)

We collect only the information we need for the purposes described in this policy.

4. How We Use Your Information

We use personal information to:

• assess, treat and care for you
• communicate with you about your care, appointments and reminders
• communicate with other health providers involved in your care, with your consent or as permitted by law
• bill you, your insurer, a workplace or auto injury insurer, or another third-party payer
• maintain accurate clinical records, as required by law and our professional standards
• improve the quality of our services, including internal quality reviews and staff education, as permitted by HIPA
• respond to your questions and requests
• send newsletters or updates, only if you've agreed to receive them
• meet our legal, regulatory and professional obligations

We do not sell, rent or trade your personal information.

5. Consent

We collect, use and disclose your personal information with your consent, except where the law allows or requires otherwise. By booking an appointment and receiving care, you consent to us collecting, using and sharing your health information as needed to provide that care.

You may withdraw or limit your consent at any time, subject to legal and contractual limits. Please talk to us if you'd like to do this. In some cases, limiting consent may affect our ability to provide care or bill a third party.

6. When We Share Your Information

We share personal health information only as needed and as permitted or required by law, for example:

• with other health providers involved in your care, such as your family doctor or specialist
• with insurers, workplace or auto injury insurers, or other payers, when you've asked us to bill them or they're paying for your care
• with service providers who help us operate, such as Jane App (scheduling, charting and billing), Stripe (payment processing), Documo (secure fax), SimpleSet (home exercise programs), Mailchimp (email newsletters) and our website and IT providers. They're bound by written agreements to protect your information and use it only for the services they provide to us
• with our regulatory colleges, when required for audits, investigations or practice reviews
• when required by law, such as a court order or legal obligation to report
• to prevent or reduce a serious risk to someone's health or safety

If you'd like your information shared with someone else, such as a family member, coach or employer, we'll ask for your consent first.

7. How We Protect Your Information

We use reasonable administrative, technical and physical safeguards to protect your information, including:

• secure, password-protected electronic records with access limited to people who need it
• confidentiality agreements and privacy training for all staff
• secure storage of any paper records
• written agreements with service providers who handle personal information on our behalf
• secure destruction of records at the end of the retention period

Our electronic health records are stored in Jane App on secure servers located in Canada. Some of our other service providers, such as our payment processor, fax service, home exercise platform and email platform, may store or process information outside Canada, including in the United States. When that happens, your information may be subject to the laws of that country. We choose providers with strong security practices and share only what they need to provide their services.

No method of storing or sending information is completely secure. Please don't send detailed health information through our website contact form or general email. Our team will let you know the best way to share it securely.

8. Our Website, Cookies and Analytics

Our website uses cookies and similar technologies to help it work properly and to understand how visitors use it. Our website is hosted by a third-party website provider. We use Google Analytics to understand which pages are visited and how people find our site, and Google Ads to show our ads to people who may be interested in our services and to measure how well those ads work. These tools use cookies and may collect information such as your IP address, device, browser and pages visited. They don't receive your health information.

When you first visit our website, we ask whether you accept analytics and advertising cookies. You can decline, and you can change your choice at any time using the cookie settings link at the bottom of every page. If you decline, these tools don't run. You can also manage how Google uses this information through your Google ad settings, or install the Google Analytics opt-out browser add-on.

If you've accepted analytics or advertising cookies and then send us a form or book online, we keep a note of how you found our site (for example, the ad, search engine or website that sent you) with your enquiry, so we know which advertising is working. We don't send the contents of your forms or any health information to Google or other advertising or analytics providers.

When you book online, you'll be taken to our Jane App booking page, which is covered by this policy as well as Jane's own privacy practices.

You can control or block cookies through your browser settings. Some parts of the website may not work properly if cookies are blocked.

Our website may include embedded content, such as maps or videos, from other companies, such as Google Maps. These companies may collect information under their own privacy policies.

9. Emails and Newsletters

We'll only send you newsletters or promotional emails if you've agreed to receive them. We send these emails using Mailchimp. Every message includes a way to unsubscribe, and you can opt out at any time. Appointment reminders and messages about your care aren't promotional and are part of providing your care.

10. How Long We Keep Your Information

We keep clinical records for at least the period required by the Saskatchewan College of Physical Therapists, The Health Information Protection Act and the other regulatory bodies that govern our clinicians. Records for minors are kept longer, as required. After that, records are securely destroyed.

Website enquiries and other non-clinical information are kept only as long as needed for the purpose they were collected.

11. Your Rights

You have the right to:

• access your personal health information and request a copy
• ask us to correct information you believe is inaccurate or incomplete
• know how your information has been used and shared
• withdraw or limit consent, subject to legal limits
• make a complaint about how we've handled your information

To make a request, please contact our Privacy Officer in writing. We'll respond within the time required by law, which is generally 30 days. There may be a fee for copies of records or reports, based on the time needed to prepare them. We'll give you an estimate before we begin. In rare cases, the law allows or requires us to refuse access to some information. If that happens, we'll explain why.

12. Privacy Breaches

If your personal information is lost, stolen or accessed without authorization, we'll take steps to contain the breach, notify you as required by law, and report it to the appropriate authorities when required.

13. Questions and Complaints

If you have a question or concern about how we've handled your information, please contact our Privacy Officer first. We take every concern seriously and will do our best to resolve it.

If you're not satisfied with our response, you may contact:

• the Saskatchewan Information and Privacy Commissioner, for personal health information
• the Office of the Privacy Commissioner of Canada, for other personal information
• the Saskatchewan College of Physical Therapists, for concerns about a physiotherapist's professional conduct
• the Massage Therapist Association of Saskatchewan, for concerns about a registered massage therapist's professional conduct

14. Changes to This Policy

We may update this policy from time to time. The current version will always be posted on our website with its effective date.